Best Buy Soccer

We totally understand the urgency &#x2014; we&#x2019;re a soccer family too. That said, custom team orders are not like Amazon Prime orders.Unlike standard retail products, your uniform is made specifically for your team &#x2014; with logos, names, numbers, and sometimes exclusive pieces. This process involves coordination with your club, printing, embroidery, and quality control to make sure everything arrives correct and ready to wear.&#x1F4E6;&#xA0;Most custom orders take 2&#x2013;5 weeks, depending on volume and season. We always recommend ordering early and following your club&#x2019;s deadlines to avoid delays.Need help or have a game coming up? Our team is happy to offer temporary solutions when possible &#x2014; just reach out.

We totally understand the urgency — we’re a soccer family too.That said, custom team orders are not like Amazon Prime orders. Unlike standard retail products, your uniform is made specifically for your team — with logos, names, numbers, and sometimes

My child’s season is about to start — why hasn’t our order arrived yet?

Team Uniforms & Club Orders

How long does delivery take?

Do you offer free shipping?

What should I do if my order hasn't shipped yet?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

What should I do if I forgot to apply a discount code to my purchase?

Is your store able to match competitors' pricing?

Why Was My Order Canceled

How can I check the status of my order?

Orders & Shipping

Could you please provide the return address for my return?

Where do I get a return label?

How long does a refund take?

What is your return policy?

How do I return an item that isn't as expected?

What happens if an item I ordered is defective?

How can I exchange my uniform?

What should I do if my order shows delivered but I did not receive it?

What if I receive a defective product?

What happens if I file a chargeback without contacting support first?

Returns & Exchanges

What is the BALLER CARD?

How much does it cost?

How long does my membership last?

What are BALLER Dollars?

How do I use my discount and BALLER Dollars?

Where can I use my BALLER CARD?

Are there any exclusions?

Is the BALLER CARD transferable?

Can I get a refund on the membership?

How do I sign up?

BALLER CARD Frequently Asked Questions

Is the product original?

Nike Size Chart

Warranty Claims & Expectations

What happens if I return an item that doesn’t qualify under your policy?

Product & Warranty

Can I use the same login credentials for both shopteam.bestbuysoccer.com and bestbuysoccer.com if I am a registered customer on either site?

Why are you changing soccershop.online to shopteam.bestbuysoccer.com?

Are BestBuySoccer.com and SoccerShop.Online part of the same company?

Account & Billing

Do you offer discounts on computers or electronics like Best Buy?

How are current customers impacted by the change to shopteam.bestbuysoccer.com? Do I need to do anything?

My child’s season is about to start — why hasn’t our order arrived yet?Updated a month ago