Best Buy Soccer

How long does delivery take?

Do you offer free shipping?

What should I do if my order hasn't shipped yet?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

What should I do if I forgot to apply a discount code to my purchase?

Is your store able to match competitors' pricing?

Why Was My Order Canceled

How can I check the status of my order?

Orders & Shipping

Could you please provide the return address for my return?

Where do I get a return label?

How long does a refund take?

What is your return policy?

How do I return an item that isn't as expected?

What happens if an item I ordered is defective?

How can I exchange my uniform?

What should I do if my order shows delivered but I did not receive it?

What if I receive a defective product?

What happens if I file a chargeback without contacting support first?

Returns & Exchanges

What is the BALLER CARD?

How much does it cost?

How long does my membership last?

What are BALLER Dollars?

How do I use my discount and BALLER Dollars?

Where can I use my BALLER CARD?

Are there any exclusions?

Is the BALLER CARD transferable?

Can I get a refund on the membership?

How do I sign up?

BALLER CARD Frequently Asked Questions

Is the product original?

Nike Size Chart

Warranty Claims & Expectations

What happens if I return an item that doesn’t qualify under your policy?

Product & Warranty

Can I use the same login credentials for both shopteam.bestbuysoccer.com and bestbuysoccer.com if I am a registered customer on either site?

Why are you changing soccershop.online to shopteam.bestbuysoccer.com?

Are BestBuySoccer.com and SoccerShop.Online part of the same company?

Account & Billing

Do you offer discounts on computers or electronics like Best Buy?

How are current customers impacted by the change to shopteam.bestbuysoccer.com? Do I need to do anything?

Do you have physical stores?

Is Best Buy Soccer legit?

Company & Brand

Where can I find my team’s uniform page?

How do I place a team or club uniform order?

What information do I need to place my order?

How long does it take to receive my uniform?

Can I cancel or modify my uniform order after placing it?

What if I ordered the wrong size?

Who do I contact if I have questions about my team’s uniform order?

My child’s season is about to start — why hasn’t our order arrived yet?

I’m not sure what team my child is on—can you help?

Team Uniforms & Club Orders

Find answers about order processing, delivery times, shipping costs, tracking updates, and more.

Need to return or exchange an item? Learn how to request a return, what’s eligible, and how we handle damaged or incorrect products.

Get the most out of your BALLER CARD membership.
Here you'll find answers to common questions about benefits, usage, exclusions, and how to start saving with your lifetime membership.

Get information on product authenticity, defects, and how we handle warranty-related concerns.

Manage your login, understand platform changes, and find answers to questions about payment, accounts, and merged systems.

Learn more about who we are, our store locations, and common brand-related questions (including why we’re not the electronics store).

Find answers to common questions about ordering, sizing, customization, timelines, and policies related to team uniforms and club gear.

All articles